FAQ

Everything you need to know before ordering.

ORDERS

Can I change or cancel my order?
We process orders quickly to ensure fast delivery.
If you need to make changes, please contact us as soon as possible after placing your order.

Once an order has been processed or shipped, we’re unable to make changes.

I entered the wrong address — what should I do?
Please contact us immediately at support@mademodo.com.

If your order hasn’t been processed yet, we can update your address.
If it has already shipped, we unfortunately cannot make changes.

SHIPPING

Do you ship to Australia?
Yes — we ship across Australia.

How long does shipping take?
Orders are processed within 1–2 business days.

Estimated delivery time:
Australia: 4–7 business days

International: 5-10 business days

Please note that delays can occur due to customs or high demand periods.

How can I track my order?
Once your order ships, you will receive a tracking link via email.

You can use this to follow your delivery in real-time.

My tracking hasn’t updated — is that normal?
Yes — tracking updates can take a few days to appear.

If there is no update after 5–7 days, feel free to contact us.

RETURNS & REFUNDS

What is your return policy?
We offer a 30-day return policy.

If you’re not satisfied with your order, you can request a return within 30 days of delivery.

How do I request a return?
Please visit our Returns & Refunds page for full instructions.

This ensures your return is processed correctly and quickly.

When will I receive my refund?
Once your return is received and inspected, your refund will be processed within a few business days.

Processing times may vary depending on your payment provider.

PRODUCTS

How do I choose the right size?
We recommend checking the size guide on each product page before ordering.

If you’re unsure, feel free to contact us — we’re happy to help.

Are your products true to size?
Our pieces are designed for a balanced, modern fit.

If you're between sizes, we usually recommend sizing up for comfort.

Will sold-out items be restocked?
Some items may return, but many pieces are part of limited releases.

If you like something, we recommend not waiting too long.

PAYMENTS & SECURITY

Is my payment secure?
Yes — all payments are processed through secure, encrypted systems.

We do not store your payment details.

What payment methods do you accept?
We accept major payment methods including:

  • Credit & debit cards
  • Apple Pay
  • Google Pay
  • Shop Pay

SUPPORT

How can I contact you?
You can reach us at:
support@mademodo.com

We aim to respond within 24 hours.

FINAL NOTE

We’re committed to making your experience smooth and reliable.

If you still have questions, don’t hesitate to reach out — we’re here to help.